Legal
Policies
The policies that govern the Omicslab Platform — including the disclosures required of an e-commerce service website under Vietnam's Ministry of Industry and Trade regulations (Decree No. 52/2013/ND-CP, as amended by Decree No. 85/2021/ND-CP).
The Omicslab Platform is a bioinformatics data analysis service operated by VIEOMICS COMPANY LIMITED. The documents below form our policy set and apply together.
Privacy PolicyWelcome to the Omicslab bioinformatics data analysis platform, a product operated by VIEOMICS COMPANY LIMITED. We are committed to protecting your personal data and the data you process on the Platform in accordance with Vietnamese law (the Personal Data Protection Law No. 91/2025/QH15, Decree No. 356/2025/ND-CP and the Cybersecurity Law) and international security standards.Terms of ServiceThese Terms govern your use of the Omicslab Platform, a bioinformatics platform for storing, analysing and sharing biological research data. The public Platform is intended only for non-human data, simulated or benchmark data, and lawfully published or properly de-identified public data. Non-public human genomic and health data is not processed on the public cloud Platform; it is handled through self-hosted (customer-managed) deployments (see Section 3).Security & ComplianceHow Omicslab secures the services it operates, where data is located, and how security and compliance responsibilities are shared between Vieomics and the customer.Pricing PolicyHow Omicslab sets, lists and changes the prices of the Platform's services.Payment PolicyHow to register online for Omicslab services and how payment works.Service Provision & RefundHow the Platform's services are provided, how they end, and when fees are refunded.Conditions & LimitationsThe conditions, limits and prohibited uses that apply to the Platform.Rights & ObligationsThe rights and obligations of Omicslab (the platform operator) and of the customer.Feedback & ComplaintsHow to submit feedback or complaints and the process and timelines for resolving them.Online SupportThe online channels through which Omicslab supports users.