Online Support

The Platform offers the following forms of online support:

• Online contact form: available on the Contact page.
• Support email: contact@omicslab.io.
• Self-service resources: guides, FAQs and technical documentation where available.
• In-product support: the in-app chat or support channel, where it is provided for your plan.
• Legal and personal data: contact the DPO — giangnguyen@omicslab.io.

Support hours are business hours (office hours) excluding public holidays. Requests received outside these hours are handled on the next business day. We usually acknowledge new requests within 24 working hours.