Legal

Rights and Obligations of the Parties

The rights and obligations of Omicslab (the platform operator) and of the customer.

Last updated: 12 October 2026

Article 1. Rights and obligations of the platform operator (Omicslab / Vieomics)

Issue, publish and implement operating and transaction conditions, and publish service standards and processes on the Platform.
Charge service fees according to the published Pricing Policy, and inform buyers in full or in summary of any promotions before purchase.
Ensure the Platform operates safely and stably.
Suspend, limit or terminate the service in the cases described in the Service Provision, Termination and Refund Policy, and revoke credentials and disable access on termination.
Apply measures to protect business secrets and consumer personal data in line with the published Privacy Policy.
Receive and resolve requests, feedback and complaints from users.
Monitor and prevent unlawful conduct, and cooperate with and provide information or data at the request of competent state authorities.
Provide accurate and complete information, ensure service quality, and fulfil service, replacement and refund obligations; and not exploit the Platform for prohibited business, counterfeit goods, intellectual-property infringement or other unlawful conduct.
Fulfil financial obligations to the State, protect buyer data and consumer information, and cooperate with competent state authorities in handling violations.

Be assured of consumer rights and be provided with complete, accurate information about the service and the provider.
Choose the service and payment method, have personal data protected, and have feedback, requests and complaints resolved in accordance with the law.
Provide the necessary and accurate information, and pay fees in full and on time.
Comply with the law, the operating conditions and the transaction conditions of the Platform, and not exploit the Platform to commit unlawful acts.